Return Policy

 If you are not completely satisfied with a HBE Cosmetics  purchase or gift for any reason, please review our return, refund, and exchange policies below for hbe-cosmetics.us purchases. Products must be returned in new or gently used condition. HBE Cosmetics monitors return activity for abuse and reserves the right to limit returns or exchanges.  Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER March 20, 2021.We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email info@hbe-cosmetics.us within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to info@hbe-cosmetics.us, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.